Help Center

Solution:

• Verify you're using the correct email address
• Check that Caps Lock is off when entering your password
• If you've forgotten your password, tap "Forgot Password" to reset it
• Make sure you have an active internet connection
• Try force-closing the app and reopening it

Solution:

• Check your spam/junk folder
• Add [email protected] to your email contacts
• Wait a few minutes - sometimes emails are delayed
• Request a new verification email from the app
• Verify you entered the correct email address during sign-up
• If you're still unable to verify your email after trying these steps, contact us and we'll manually verify your account within 24 hours

Solution:

• Tap "Forgot Password" on the login screen
• Enter your registered email address
• Check your email for the password reset link
• Follow the link to create a new password
• If you don't receive the email, check spam/junk folders

Solution:

• Ensure you're signed in to the same account on both devices
• Check that both devices have internet connectivity
• Wait a few minutes - large datasets can take time to sync
• Try signing out and signing back in on the device with missing data
• Ensure the app is updated to the latest version on both devices

Solution:

• Draft entries are saved locally on your device only and are NOT synced online
• Switching devices will cause drafts to disappear as they are only stored on the original device
• If you uninstalled the app or cleared data, drafts may be lost
• Check the "Drafts" section at the top of your logbook
• Drafts are only saved locally until finalized
• Tip: Finalize entries as soon as possible to ensure they're saved to the cloud

Solution:

• Make sure you tap "Save" or "Done" after making changes
• Check that you have an active internet connection
• If offline, changes will save as drafts and sync when you're back online
• Force-close the app and reopen it to see if changes appear
• If the issue persists, contact support with details about what you were trying to save

Solution:

• First ensure you've selected a preferred weather provider in Settings
• Weather should load for all locations
• If issues persist, contact the developer via the Contact page

Solution:

• All weather sources can provide different data
• When there's no nearby station, data can be inaccurate
• If you notice significant variations, please contact the developer

Solution:

• Weather data is loaded for the location where your account was created
• To change your weather location, go to Settings and select a new provider by clicking the auto-select button
• In the near future, we will add more control over weather locations

Solution:

• Ensure you have at least one entry to export
• Check that you've selected at least one farm or date range
• Try exporting a smaller number of entries to see if it's a size issue
• Make sure the app is updated to the latest version
• Try force-closing the app and attempting the export again
• If the issue persists, contact support with details about how many entries you're trying to export

Solution:

• Different PDF templates show different levels of detail - try the Comprehensive template
• Compact template only shows essential fields - use Standard or Comprehensive for more detail
• Some fields only appear if they have data (e.g., crop stage, brew name)
• Verify the missing information is actually entered in the original entry

Solution:

• iOS: Exported files open in the share sheet - save to Files app or share via email/messaging
• Android: Files are typically saved to Downloads folder - check your file manager
• After sharing, the file may be in your email app, cloud storage, or messaging app
• Try exporting again and immediately saving to a specific location

Solution:

• Check that the equipment status is set to "Active" (not Maintenance or Retired)
• Equipment marked as Retired or Maintenance won't appear in selection lists
• Go to Settings > Equipment to verify the equipment exists and its status
• If you recently added it, make sure it was saved successfully

Solution:

• Equipment defaults only auto-fill when you first select the equipment
• Defaults are suggestions - you can override them for each specific job
• Check that your equipment actually has default values set (Settings > Equipment > Edit)

Solution:

• Your old spray rig setups are automatically converted to boom sprayer equipment
• Go to Settings > Equipment to view and edit your converted equipment
• You can now add other equipment types (drones, handhelds, etc.) in addition to boom sprayers
• All historical records remain unchanged and will continue to display correctly

Solution:

• Unfortunately, deleted farms and operators cannot be recovered
• Existing spray records that used the deleted farm/operator will still show the information
• You'll need to recreate the farm or operator if you want to use it for future entries

Solution:

• The app displays farms and operators in the order they were created
• Use the search function to quickly find specific farms or operators
• Consider using naming conventions (e.g., "Farm 01", "Farm 02") if order matters

Solution:

• Brew calculations are based on the area you enter in the spray record
• Make sure you've entered the correct area before selecting the brew
• Check that product rates in the brew are entered correctly (e.g., L/ha not just L)
• Verify you're using the correct unit system for your brew rates
• If you change the area after loading a brew, volumes may need to be recalculated

Solution:

• You can edit brews at any time from Settings > Chemical Brews
• Changes to brews don't affect previous spray records that used them
• Each spray record stores the actual products/volumes used at that time
• Updated brew settings will only apply to new spray records

Solution:

• Force-close the app completely and reopen it
• Restart your device
• Clear the app cache (Settings > Apps > Spraybook > Clear Cache on Android)
• Ensure you have the latest version of the app installed
• Check that your device has sufficient storage space available
• If you have many entries (500+), loading times may be longer - this is normal

Solution:

• Update to the latest version of Spraybook
• Update your device's operating system to the latest version
• Uninstall and reinstall the app (your cloud data won't be lost)
• Restart your device
• Clear the app cache/data (your cloud data is safe)
• If crashes persist, contact support with details about when the crash occurs

How to Report:

• Contact us at [email protected]
• Include your device type and operating system version
• Describe what you were doing when the bug occurred
• If possible, include screenshots
• Let us know if the issue is reproducible (happens every time)

Solution:

• Spraybook is only available in English currently
• Check your device's language settings to ensure English is set as the primary language
• If you need support in another language, please contact us and we'll do our best to assist